Excellent value, and customer service - I stayed in Cusco, Peru, a total of four nights during my recent two-week trip to Peru at Wifala Thematic Hotel Boutique. What stood out the most was the outstanding... read more customer service. First, my flight arrived in Cusco early in the morning, and I got to the hotel around 9 a.m. The hotel had a cab waiting for me at the airport, and I was allowed to check in early. During my stay, any time I needed a cab the hotel would call to arrange it. They also arranged two tours that I did of Inka archeological sites around Cusco, and one at several sites in the Sacred Valley. A hotel employee accompanied me in the taxi to the Plaza de Armas to see that I got to the correct tour operator out of the many located in that area. It gets rather cool at night. The rooms had heaters, and the staff saw that rooms had hot water bottles to keep feet warm. After having went to Arequipa/Colca Canyon for three days, I returned to Cusco/Wifala Hotel and needed laundry done. The hotel did my laundry at a very reasonable rate. One night I wanted some bottled water. They did not have any at the hotel, but the clerk went down the street to the market and got me some.They always asked what time I wanted breakfast in the morning, and it was quite good. The rooms were very nice, clean, with hot water and television. Beds were quite comfortable. I gave five stars in my review. I'm not saying it is, per se, a five-star hotel, but the great customer service and quality of the room/experience relative to the price is exceptional. If you have a smart phone/tablet, be sure to have a "white noise" app. You'll need it around 3 in the morning when the nearby rooster starts crowing. This the reason I gave "sleep quality" a four instead of five rating. But, nothing the hotel can really do anything about - just a heads up. Be sure to have address of the hotel handy/cross street when you are out and about in Cusco as I found that many cab drivers were unfamiliar with the location. It worked out though as the ones who didn't know would get on the radio and get directions. The San Blas district as well as the Plaza de Armas are pretty close - a manageable walk, or an inexpensive cab ride (usually five Soles, less than 3 U.S. dollars). Several markets within a few blocks. I found my stay at Wifala Thematic Hotel Boutique to be a very positive experience.