Excellent hospitality!  - My husband and I stayed here for 4 nights and we were extremely happy with our stay! Everyone that worked there was so friendly and helpful, we have no complaints.... read more We absolutely feel in love with Gina and America! They were 2 of the nicest girls we meet on our trip. English sometimes was a bit of a problem but we always made do. They helped us make dinner reservations and when we wanted to go to Pisac for the day one of the girls walked with us right to where the mini bus departed to make sure we got on the right bus! They were always ready to make suggestions for what to do with our day.

This hotel is about a 10-15min walk to the Plaza de Armas but we didn't mind it. We would walk from their daily to the plaza and then take a cab at night when we returned from dinner. A cab ride to the plaza was only about 5 soles, very inexpensive. And the couple of times we did walk back to the hotel in the dark I never felt unsafe. When we checked into the hotel we were given a map to show our location and we carried this everywhere with us. It made it easier to show cab drivers the location when returning.

We never had a problem with a lack of hot water. The room we were in had a heater which made the room toasty warm PLUS we were given a hot water bottle in our bed every night which was amazing! Whenever we needed coca tea, they happily brought it anytime we asked. And we enjoyed the complimentary breakfast they included as well!

All in all we were happy with our stay and we highly recommend it to others! Don't get me wrong, it's not the JW Marriott or anything but it was exactly what we wanted for the price we paid.

  Excellent value, and customer service  - I stayed in Cusco, Peru, a total of four nights during my recent two-week trip to Peru at Wifala Thematic Hotel Boutique. What stood out the most was the outstanding... read more customer service. First, my flight arrived in Cusco early in the morning, and I got to the hotel around 9 a.m. The hotel had a cab waiting for me at the airport, and I was allowed to check in early. During my stay, any time I needed a cab the hotel would call to arrange it. They also arranged two tours that I did of Inka archeological sites around Cusco, and one at several sites in the Sacred Valley. A hotel employee accompanied me in the taxi to the Plaza de Armas to see that I got to the correct tour operator out of the many located in that area. It gets rather cool at night. The rooms had heaters, and the staff saw that rooms had hot water bottles to keep feet warm. After having went to Arequipa/Colca Canyon for three days, I returned to Cusco/Wifala Hotel and needed laundry done. The hotel did my laundry at a very reasonable rate. One night I wanted some bottled water. They did not have any at the hotel, but the clerk went down the street to the market and got me some.They always asked what time I wanted breakfast in the morning, and it was quite good. The rooms were very nice, clean, with hot water and television. Beds were quite comfortable. I gave five stars in my review. I'm not saying it is, per se, a five-star hotel, but the great customer service and quality of the room/experience relative to the price is exceptional. If you have a smart phone/tablet, be sure to have a "white noise" app. You'll need it around 3 in the morning when the nearby rooster starts crowing. This the reason I gave "sleep quality" a four instead of five rating. But, nothing the hotel can really do anything about - just a heads up. Be sure to have address of the hotel handy/cross street when you are out and about in Cusco as I found that many cab drivers were unfamiliar with the location. It worked out though as the ones who didn't know would get on the radio and get directions. The San Blas district as well as the Plaza de Armas are pretty close - a manageable walk, or an inexpensive cab ride (usually five Soles, less than 3 U.S. dollars). Several markets within a few blocks. I found my stay at Wifala Thematic Hotel Boutique to be a very positive experience.

  Best Service Ever!!!!!!  - It's simply impossible to list all the ways in which every member of the staff makes sure your trip is amazing. Exceptionally warm, gracious and attentive, assisting with everything from... read more the tea, hot water bottle in your bed in the evening, to printing 24 boarding passes for the return flight – nothing you ask was too much or impossible. I have arranged for them to pick us from the airport, it was done so well we were drinking coca tea in half an hour after arrival.
The staff was unquestionably the most attentive and helpful we have ever encountered in our years of travel. Gina was the best!!!!!
The owner was helpful in the extreme. We asked for directions to colectivos to go to Pisac, she offered a minivan for all 8 of us, arranged that the driver dropped us off first at the Pisac ruins, waited for us and then dropped us of at the market giving us plenty of time for shopping and lunch and all for just a few soles more than the colectivos would cost us. Before the trip she gave us absolutely perfect advice on buying stuff (llama sweaters, silver etc.) and pricing.
Rooms are clean, nice décor and have portable heaters. We stayed 2 nights then went to Sacred Valley for few nights and returned again on our last night. We left our luggage in our rooms and were told they will move them later. When we got back we all have different rooms but our luggage was already waiting for us there.
The distance from city center is not a big deal, walk to plaza was downhill and back we took $2 cab.
As to the rooster – I loved him!!! I didn’t have any problems waking all 7 people in my group early in the morning. The rooster made me feel like I was on vacation at a farm and he was not annoying at all.
Overall I would come back to this hotel in a heartbeat. Highly recommended.