Excellent value, and customer service  - I stayed in Cusco, Peru, a total of four nights during my recent two-week trip to Peru at Wifala Thematic Hotel Boutique. What stood out the most was the outstanding... read more customer service. First, my flight arrived in Cusco early in the morning, and I got to the hotel around 9 a.m. The hotel had a cab waiting for me at the airport, and I was allowed to check in early. During my stay, any time I needed a cab the hotel would call to arrange it. They also arranged two tours that I did of Inka archeological sites around Cusco, and one at several sites in the Sacred Valley. A hotel employee accompanied me in the taxi to the Plaza de Armas to see that I got to the correct tour operator out of the many located in that area. It gets rather cool at night. The rooms had heaters, and the staff saw that rooms had hot water bottles to keep feet warm. After having went to Arequipa/Colca Canyon for three days, I returned to Cusco/Wifala Hotel and needed laundry done. The hotel did my laundry at a very reasonable rate. One night I wanted some bottled water. They did not have any at the hotel, but the clerk went down the street to the market and got me some.They always asked what time I wanted breakfast in the morning, and it was quite good. The rooms were very nice, clean, with hot water and television. Beds were quite comfortable. I gave five stars in my review. I'm not saying it is, per se, a five-star hotel, but the great customer service and quality of the room/experience relative to the price is exceptional. If you have a smart phone/tablet, be sure to have a "white noise" app. You'll need it around 3 in the morning when the nearby rooster starts crowing. This the reason I gave "sleep quality" a four instead of five rating. But, nothing the hotel can really do anything about - just a heads up. Be sure to have address of the hotel handy/cross street when you are out and about in Cusco as I found that many cab drivers were unfamiliar with the location. It worked out though as the ones who didn't know would get on the radio and get directions. The San Blas district as well as the Plaza de Armas are pretty close - a manageable walk, or an inexpensive cab ride (usually five Soles, less than 3 U.S. dollars). Several markets within a few blocks. I found my stay at Wifala Thematic Hotel Boutique to be a very positive experience.

  Super friendly and helpful staffs, thank you Dani and Angel  - I lived in this hotel for a total of four nights (2 before and 2 after the Inca Trail). The rooms are clean and staffs are super nice, friendly and... read more helpful. One of them draw routes on the map so that I can find supermarket, pharmacies and cafes, and helped me with the heater, made sure that everything is okay for a solo traveler in a foreign land. I'd also like to thank Angel for waiting with me at 4am for almost an hour when I was waiting to be picked up by the travel agency. He called the agency many times and ensured me that they were real professionals, which calmed me down a bit. I don't speak Spanish and Dani speaks very limited English, so our communication is purely based on google translation.

  Loved Loved Loved it!!  - Booked after reading many reviews on many different hotels. Couldn't beat the price at $52 USD per night INCLUDING BREAKFAST! Staff was amazing and understood what we were... read more saying in English 98% of the time. Rooms and common areas were always clean.
Breakfast is downstairs and is made to order - no cold food on a buffet. The staff asked us each night about what time we were planning on eating the next morning so that they could be ready. Food was great - fresh juices, bread with butter and jam, eggs, avocados & tomatoes, cheese sandwiches; coffee or tea. Bottles of water are 4 soles (like $1.20) which was perfectly OK with us but water in town is much cheaper at like 2 soles per bottle or even better deal to buy a 4 or 7 liter bottle. You'll need it!!
First 4 nights we stayed in KonTiki room on 3rd floor. No elevators but they were willing to take our luggage upstairs. View was limited since there is a church across the way. Room was small but fine with us as smaller room means the space heater worked really well; walls were orange and red and that was OK; bathroom was big and the shower was plenty big enough for 4 people BUT it has windows to the outsides that did not fit tight so what ever temperature it was outside that is what is was in the bathroom (yikes it was like 40 degrees F and that makes for cold tiles); heater worked well; just a hook on the wall to hang like 5 things no other drawers or closet so we kept most things packed.
We added another night due to our tour being delayed and got moved to Paitiki room on the 4th floor! Amazing difference! Room was much larger so the heater didn't make a dent; nicer color of blue on the walls; cabinet for closes with drawer and a desk with chair; view was better, but at the same time it was brighter and curtains were light so it was always bright; bathroom was tiny but worked well. Not much difference in walking up 3 or 4 flights so go higher if you can get a better heater or it's warmer.
After our trip to Machu Picchu we stayed one more night on the 4th floor. They held our luggage and it was in our room upon our return.
Hot water was never a problem in either room and the staff put a hot water bottle in our bed each evening while we were out so that was nice to heat up our toes when getting into bed.
Taxi to the main square was only 5 soles and the front desk called them each time we needed one. The wait was never more than a few minutes and only took a few minutes to get there. Felt safe and comfortable in cars - they drive kinds fast in tight roads but they are pros at it.
Neighborhood was OK (felt safe). Taxi drivers can find it with the name Wifala or tell them "iglesia de la ricoletta" (church next door they all seem to know where that is). Also never paid more than 5 soles to get back.
The dog barking next door was annoying and so was Saturday night was a party outside but ear plugs worked well.
There are no phones in the rooms. Plan ahead to talk to staff at desk while you are down there up and down the flights will leave you out of breathe quickly.
Taxi to airport was only 15 soles - however at the airport we could not find someone to take us to the hotel the first time for less than 35 soles so you might want to call hotel to see if they can send someone to get you for less.
Suggestions: Visit Mercado San Pedro and all the souvenirs are 1/2 the price as the same one in the main square; don't do anything for the first 24 hours - we loaded movies into the kindle and lounged in the hotel room it really helped and we never got sick (just out of breath); drink lots and lots of bottled water; eat at least one meal at Valentia's (across from Mercado Artensand) - turns out it is owned by the most known chef in Peru and the food was the best we had in the country and only $35 USD for two of us.
All staff was attentive and caring. They all did a great job!
Overall it was amazing! We would stay again in this hotel in a heartbeat!